Case Studies
Application Services in IDC model
Accelerating Innovation With Cognitive Services
Implementation and maintenance of Microsoft Teams chatbot platform for Customer Service Desk – Development of an integrated service enabling clients to easily get access to relevant FAQ with the possibility to further escalate to a live agent
Outcomes and benefits delivered
Gadgeon delivers the expertise in the form of a dedicated team and manages the development.
Our team designed the architecture which we carefully align to the requirements of the client.
From this point we agreed a development path meeting both resource availability and release expectations. Here is crucial that resources and skills are available and meeting the requirements in the project state
During the course of the project all overall management and architecture is secured through dedicated and single points of contact. Depending on the development phase we deliver architects, developers or QA testers. This lowers the pressure on the client while they maintain full control throughout the execution phase
For the client this also means they will have access to experienced and skilled resources without the need for recruiting these people. As part of the development, we carefully designed an approach which carefully will address all requirements regarding GDPR compliance during development
Accelerating innovation with Cognitive Services
The bot framework is used to develop the chatbot. Once the development is done, we provide the chatbot to the end users using Azure Bot Service. We can add intelligence to the bot by adding features such as translate to different languages, recognize an image, search on the web, etc. by using cognitive services provided by Microsoft.
Accelerating innovation with Cognitive Services
The bot framework is used to develop the chatbot. Once the development is done, we provide the chatbot to the end users using Azure Bot Service. We can add intelligence to the bot by adding features such as translate to different languages, recognize an image, search on the web, etc. by using cognitive services provided by Microsoft.
Components of a conversational AI experience
Architecture design supporting 4 use cases, Top desk and Microsoft Dynamics 365 integration
1. Chatbot Offering
Chatbot for customers using standard porfolio with shared infrastructure
Chatbot for customer with standard portfolito and own live agents and apllications on a dedicated infrastructure
2. Chatbot As A Service Offering
Chatbot As A Product for customers to support their product offerings
Chatbot As A Service with Shared Infrastructure for cost sensitive customers
The business context and challenges of the customer
The clients challenge has been to find a reliable partner who understands their complex business environment
Limited availability of time does require Gadgeon to take on an extended role, this requires trust and a solid Partnership model .
Given the technology in which of the development needs to realized, the availability of knowledgeable developers is very limited.
Gadgeon takes on this role and unburdens the client which can look forward receiving a fully tested and turnkey solution.
In house capabilities: customer lack of resources and found in Gadgeon a reliable partner for their digital journey
Portable solution: they are looking for scalable solution to make their customers demands it -> their end goal is to take their solution to their end customers
Also, Gadgeon developed the solution centred around Microsoft technologies
